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Frequently asked questions

Access​

I see "Workspace not found" when I open my address​

The subdomain you typed does not exist. Check it against your welcome email — the address is https://<workspace>.garp.aiconec.com, all lowercase. If you signed up minutes ago and see a "setting up your workspace" page instead, that is normal: provisioning is still running. See Create your workspace.

I forgot my password​

On the login page click Forgot Password, enter your email, and follow the link in the message you receive. If the email never arrives, ask your workspace administrator to set a password for you from /app/user.

The login page says the workspace is suspended​

The subscription or trial has lapsed. The workspace owner can reactivate it from My account. See Suspension and reactivation.

Can I use my own domain, like erp.mycompany.com?​

Not at the moment. Workspaces are served under garp.aiconec.com. If a custom domain matters for your deployment, contact Aiconec.

Can I change my subdomain?​

Not from the portal. Contact support; a rename is possible but changes every link your team has saved.

Users and data​

How many users can I have?​

As many as your plan allows; disabled users do not count. See Plans and limits and Invite your team.

Can I run more than one company?​

Yes, on plans that allow more than one company. Each company has its own chart of accounts, fiscal years and transactions, and users can be restricted to one company with User Permissions.

How do I get my data out?​

Download a full backup from the Download Backups page at /app/backups, export any document type from /app/data-export, or use the REST API on plans that include it. See Backups.

Is there an API?​

Yes. GARP ERP exposes a REST API (/api/resource/<DocType>), authenticated with an API key and secret generated on a user's record. Whether and how much you can use it depends on your plan's API access level.

Is there a mobile app?​

The desk is a responsive web application and works in a phone browser. Modules with their own interface — CRM, Helpdesk, Drive, LMS — are built for mobile screens.

Billing​

Where is my invoice?​

In My account, under billing history. See Billing.

What happens if a payment fails?​

You get reminders during a grace period, automatic payments are retried, and if the period ends unpaid the workspace is suspended until it is paid. Your data is kept for the retention period. See Billing and Suspension and reactivation.

Can I downgrade?​

Yes; the downgrade takes effect at the end of the current billing period, and the workspace must fit within the smaller plan by then. See Plans and limits.

Support​

How do I contact support?​

Use the contact details on garp.aiconec.com, and include your workspace name. The support channel and response target depend on your plan.

Where is the platform hosted?​

GARP ERP Cloud runs on managed cloud infrastructure with a separate database service, daily backups and an offsite copy of every backup. Each workspace has its own database; workspaces never share data.